Our 100% Customer Satisfaction Return Policy...
*Most Items can be returned back to us for a 100% refund within 30 days of purchase with NO restocking fee. You may return it for an exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition). However, the customer will be responsible to pay the original and return shipping cost. Some Items are "Special Orders" and are not refundable. Under no circumstances will we accept any returns unless the items are in their original carton with all packing material intact. Email info@ffemax.com to receive an RMA # for all returns. FFEmax.com will not accept any returns without an RMA # assigned. All returns must be sent freight prepaid and insured.
Delivery & Damaged Shipments
*VERY IMPORTANT*
When you receive your order PLEASE be sure to follow these guidelines..
1) CUSTOMER MUST BE PRESENT TO EXCEPT AND FULLY INSPECT PRODUCT!
2) Fully inspect all deliveries before signing the receipt even if the carton appears to be in good shape and shows no sign of damage. Please note, Carrier will not approve any
damage claims which recipient has already signed for. DO NOT ACCEPT broken or cracked merchandise under any circumstances.
3) Please carefully open carton and fully inspect
product. If any damage is found or you do not want to accept the item, simply refuse the delivery and we will immediately ship a replacement.
Cancellation Policy
*Orders can be cancelled prior to shipping by emailing sales@ffemax.com. Please include your order number and reason for cancel. Please note If you cancel your order after your order has been shipped you will incur restocking charges and return freight charges..
